Internet Access Hosting FAQ/Support Dialup Connection LAN/Broadband Hosting/Domains E-mail Internet Cafés Bandwith Explained Fibre Optic Systems Company Profile Contacts Home   Home FAQ/Support LAN/Broadband Connection   Frequently asked questions on LAN/Broadband Connection: 1. I can't browse the Internet because my link is down. Any questions left? Please contact our support team. 1. I can't browse the Internet because my link is down. There are several things to do before you call our Customer Technical Support: Go to Dos Prompt and type ip config. This will give the IP address of the computer. Ping the IP address of your computer. If there is no reply then ping 127.0.0.1. If there is no reply there is a problem with your TCP/IP settings. If there is a reply it means that the network card is faulty. Ping the gateway. If there is no reply check the network cables and the hub/switch. Ping the external IP. If all this doesn't help, call SpaceNet's Customer Technical Support Hotline at (+256) 041-255520.

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