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Frequently asked questions on Dialup Connections:
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1. |
How do I configure Dial-up in Windows? |
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| 1. |
Double-click on the "My Computer" icon on your desktop. |
| 2. |
Double-click the "Dial-Up Networking" icon. If there is no "Dial-up Networking" folder in "My Computer", you will need to Install Dial-up Networking. |
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Double-click "Make New Connection", or click "next" if prompted. |
| 4. |
Enter "SpaceNet" for the "Name of the computer you are dialing". |
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Be sure your modem is selected in the "Select a Modem" field. If not, select it now. |
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Click "Next". |
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Enter your local SpaceNet E1 access number (360500). |
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Click "Next". |
| 9. |
Click "Finish". |
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2. |
How do I install Dial-up Networking in Windows? |
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Click "Start", go to "Settings", and select "Control Panel". |
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Double-click on the "Add/Remove Programs" icon. |
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Click on the "Windows Setup" tab. |
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Double-click on "Communications". |
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Make sure the following are checked: "Dial-Up Networking" and "HyperTerminal". |
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Click "Ok", then click "Ok" again. Note: You may be prompted to insert your Windows installation disk(s). Do so and click "Ok" when finished. |
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When prompted, restart your computer. |
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3. |
How do I connect or disconnect to SpaceNet? |
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If you're not sure how to connect to SpaceNet using a modem, and you've already followed the Windows Dial-up Configuration Instructions, you will need to do the following:
| 1. |
Double-click on "My Computer". |
| 2. |
Double-click on the "Dial-Up Networking" icon. Note: If you would like to create a shortcut to your SpaceNet connection on your desktop, you can do it now by right-clicking on SpaceNet and selecting "Create Shortcut". |
| 3. |
Double-click on the "SpaceNet" icon. |
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Enter your SpaceNet account name and password in the appropriate fields (both are case-sensitive). |
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Check the box next to "Save Password", if you would like your password to be saved (you won't have to type it every time you dial). |
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Click "Connect". You are successfully online if you see a running timer or a blinking icon in the system tray (lower right-hand corner of desktop). To disconnect from SpaceNet, double-click on the connected icon in your system tray and then click "Disconnect". |
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4. |
I can’t browse the internet yet I am connected to SpaceNet. |
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There are several things to do before you call our Customer Technical Support:
First check your home page. Check if the URL is typed correctly.
Open your browser and go to Tools > Internet Options > General > Clear History and Delete Temporary Files and Cookies.
Go to Connections > Settings and Enable Automatically Detect Settings.
Restart your computer and try again.
If all this doesn't help, call SpaceNet's Customer Technical Support Hotline at
(+256) 041-255520. |
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6. |
I get the error "The computer you are dialing is not answering". |
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This can be caused by a variety of things. The following is a short list of possible problems and solutions:
| 1. |
You may be dialing the area code in addition to the local SpaceNet access number. To correct this, right-click the "SpaceNet" icon and select "Properties". You should then uncheck "Use area code and Dialing Properites". |
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You may be dialing the wrong phone number. Before you connect, check the number to be dialed and be sure it is your local SpaceNet access number. |
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The line quality is bad or the line is noisy. If you have anything between the wall jack and the modem (phone splitter, cord extension, answering machine, fax machine, etc.), try removing this and dialing again. |
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If you determine that the problem isn't caused by the first three options, you should call SpaceNet's Customer Technical Support Hotline at (+256) 041-255520. |
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7. |
I get the error "The modem is not responding". |
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This can also be caused by a variety of things. The following is a short list of possible problems and solutions:
| 1. |
The power to the modem may be off (if it is an external modem). Check to be sure that the power is connected and on. |
| 2. |
The modem isn't connected properly to the computer. If it's an external modem, check the connection to the com port on the back of your computer. If it's an internal modem, be sure the modem is seated properly in its slot. (You may need to have a professional doing this if you are not comfortable working with your computer's hardware). |
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You may have a message on your Voice Messaging (which causes a broken dial tone). When you check your messages, a solid dial tone should return. |
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You may have the incorrect driver for the modem. If your modem came with a driver disk, you may want to try reinstalling the driver from it. |
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There may be an incorrect init. string in the modem properties. If you've recently added an init. string, you should try removing it and dialing again. |
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8. |
I get the error "There is no dial tone". |
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The modem is receiving no dial tone. Check your line and make sure the phone is working and be sure the phone line is plugged into the correct port on the modem. It's possible you may have a bad modem. You may have to reinstall your modem driver if you are getting this error. Sometimes files get corrupted or if you had never previously used your modem it may have never been installed right. Reinstall your modem and go through the dial up instructions once more. |
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9. |
Every time I connect I get a message that says "Check Username and Password". |
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When you get this message nine out of ten times it is your password. Make sure you are using the correct dial up password and not your e-mail password. These passwords are case sensitive. If you have checked it and you are using the correct password call customer support services and we may check your expiry status or we may have to reset your password. |
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10. |
Every time I try to connect I hear a busy signal or an operators voice? |
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Restart your PC or try the connection again during an off-peak time. |
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11. |
How can I optimize my Internet speed? |
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Close unused programs, they can affect your Internet software and connection speed. Problems with your telephone line can affect your Internet performance: If the telephone line you use for your Internet connection sounds bad when you use it for voice phoning, it may also be affecting your Dial-up Internet connection. This may be caused by a problem in the telephone wiring in your home.
Surf in off-peak times. Avoiding peak time periods will improve your download speeds, particularly for large files.
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